May 2013 update :
For issues with the PC version, use this support page instead of posting here or emailing the fez support email, as it’s much easier to track. Thanks!
August 4th 2012 update :
There is one known crash with the patch : if you save in the “waterfall” level and exit and restart the game, it freezes.
The only workaround for this issue is to clear your system cache, the patch will be uninstalled, and your savefile will load correctly. Then after moving to another level and saving, you will be able to reapply the patch and continue your game.
As far as we know this problem only happens in the waterfall level. Should it happen somewhere else though, this workaround is still valid.
The patch is out now! Read the changelist here.
FEZ had more testing done in the past 24 hours by about TWENTY THOUSAND PEOPLE (!!) than it had in five years. So, as it happens, bugs popped up. Some pretty serious.
A small subset of older Xboxes with smaller hard drives can’t run the game at all. The game has trouble running off a USB stick. Crashes are occurring in specific levels or situations. In a rare situation (exiting the game from the “wall village” interiors), the save file becomes unusable. Nasty stuff.
We will be working internally and with Microsoft on those issues and let you know more later. It makes sense to issue a patch, but we don’t currently have an ETA on it.
If you have a game-breaking problem, let us know Since the patch is released now, we’re not looking for more bug reports. Thanks!
Sorry, and thanks for understanding!
And we’re thrilled to see that the vast majority of you are enjoying the game as it was meant to be.